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News Room


What do our users experience?

User experience is the feeling a user has when he/she works with a specific product or entity. The international standard on ergonomics human system interaction, defines user experience as ‘a person’s perceptions and responses that result from the use of a product, system or service’. The term UX or user experience is widely used in the IT and design spheres, because the user’s feelings towards a product ultimately determines whether it is usable and functional. This experience involves most of our senses and goes far beyond visual aesthetics. […]

By |April 14th, 2016|General|

Types of Whole Life Assurance

This is a follow-up blog on the discussion about 'What is whole life assurance'. Today we are talking about two different kinds of whole life assurance in this blog, namely whole life limited premium assurance and deferred whole life assurance. Whole Life Limited Premium Assurance A whole life limited premium assurance policy can be a with-profit [...]

By |March 17th, 2016|General, Insurance general|

Mobile money and micro insurance

Micro insurance is insurance with low premiums and low coverage. It primarily focuses on helping poor families by offering coverage to low-income households and individuals who have little savings. They are tailor-made specifically for lower valued properties and compensation for illness, injury or death or belongings, such as, huts, livestock or instruments. It is often found in developing countries, where the current insurance markets are ineffective or non-existent. Because the coverage value is lower than a usual insurance plan, the insured people pay considerably smaller premiums. […]

By |March 4th, 2016|General, Insurance general|

When outsourcing should become the strategy…

Outsourcing is a feasible option for many jobs from HR and payroll, training, cleaning, accounting and manufacturing and to asset management and IT services. Deciding whether or not to outsource is not an easy call to make. It’s crucial for every business, from the small start-up to the large organisation. And, more importantly, which problems you are expecting to solve. Outsourcing can definitely be the tool that could make your business more productive and profitable, if you know when to take advantage of it. Think about these criteria when deciding which tasks to outsource: The task isn’t fundamental to generating income The task is done routinely and wastes resources The task is often overlooked or delegated because nobody wants to do it The task can be done by someone with less/different skills The task may be done inexpensively in-house, but burdens employees that are better used elsewhere The task requires a specific or rare skill which regular employees don’t have […]

By |February 18th, 2016|General, Insurance general|

On the verge of 2016!

  At this time of the year we are all looking forward to shaking off 2015 and ready to embrace the New Year. But what will it have in store for us? My uncle always says that it is best we don’t know, yet I feel a little bit of info wouldn’t hurt, would it? I mean just enough info so that we could be slightly better prepared, or maybe better positioned to take on whatever comes our way. […]

By |December 30th, 2015|General|

Christmas at Eagle’s Nest!

We support the Eagle’s Nest home for orphans that acts as a feeding scheme, drop- in centre and early child care development centre for approximately 236 children affected and/or infected with HIV and AIDS. The centre is located in the Mofolo Village area in Soweto. It is a registered non-profit organisation (NPO) that opened its doors on 3 October 2006. […]

By |December 9th, 2015|General|

Virtual Agile Teams

We at SilverBridge have not only embraced Agile, but for the last five years we have done so in virtual teams. For most this seems impossible, as face-to-face meetings and conversations are so important for Agile. Even though we were strongly advised against taking this route, we took the plunge and have never looked back. [...]

By |November 16th, 2015|Agile methodology, General|

Seven steps to creating an onboarding strategy

Finding new clients is not an easy task. But their encounter with you will determine if it will be even more difficult to keep them. We have been dealing with the onboarding question in the last five blogs. Now, we have put together a strategy for you which will contribute to customer retention. Done well, it will influence your cross-sells and up-sells too. Going digital will influence how you think about everything in your business. So, start small. Don’t try and reinvent everything in one go. […]

By |October 28th, 2015|General|

Are you ready to embrace a virtual culture?

In the previous blog I briefly touched on the difficulties virtual teams face regarding language and cultural differences. In many international ventures the possible complications that come from misunderstandings as a result of these differences, are initially overlooked. And only when projects go awry and we sit back to take stock of it all, does [...]

By |September 8th, 2015|General, Insurance general|

Add commission information

In this post we discuss how to capture the commission details on a policy or component. Commission is calculated per component, captured per broker and saved per contract. Rules and settings determine the commission percentages, as well as how much commission is paid and when. Capturing the correct commission details is very important, so that the correct amount can be distributed. […]

By |March 16th, 2015|Capture new business, General|