Since implementing its innovative discretionary time off (DTO) leave policy in January last year, SilverBridge Holdings has reported an overwhelming positive reception from staff resulting in employees better balancing their work and personal lives. Ruth Wotela, People Wellness Executive at SilverBridge Holdings, says the organisation introduced the policy that provides unlimited paid leave to reflect [...]
Policy administration is a fundamental business function for any insurer. The stakes are high in ensuring consistent customer service delivery across the operational value chain; failure could result in complaints being lodged with the ombudsman, reputational damage, and ultimately the loss of business. Angelique Strumpher, Administration Manager at SilverBridge, examines how outsourcing can help mitigate [...]
For insurers, managing policy lapses or surrenders are part of business. But despite recent figures reflecting a nine percent decrease in surrenders last year from 2016, it will remain a concern for companies trying to compete amidst ever-tightening budgets. Kelly Preston, data analytics manager at SilverBridge, discusses how business intelligence (BI) can help mitigate some [...]
Following a rigorous qualification process, SilverBridge Holdings has announced that its policy administration solution, Exergy, is now part of the exclusive Microsoft co-selling programme. This sees the two companies working together to take Exergy to market as a packaged solution. Exergy, its flagship solution, extends to 37 implementations across 13 African countries. It enables insurers [...]
Traditionally, insurance operates in a closed environment that does not facilitate or support the exchange of data. Agents must therefore find cumbersome manual workarounds to access important, contextualised customer information when needed. Yunus Scheepers, CTO at SilverBridge, believes this will result in systems built on open standards becoming more prevalent in the coming months. “Currently, [...]
Digital transformation initiatives have become an important topic of discussion in boardrooms around the world. For insurers, embracing this shift can be especially beneficial as customers become more selective around product offerings and how technology is used to benefit them. Jonathan Jardim, senior software developer at SilverBridge Holdings, examines this. “As can be seen by [...]
With a population of more than 1.2 billion people, 54 countries, and foreign direct investment (FDI) totalling $59 billion in 2016, Africa presents organisations across industry sectors with ample business opportunities. Annalie Terblanche, product manager at SilverBridge Holdings, says that although the continent has long been viewed for its potential, the rate of technological innovation [...]
The digital economy has given rise to customised products and services that meet specific customer requirements. Insurers are embracing this trend to drive competitive advantage. Claudette Steynberg, product manager at SilverBridge, examines how mass customisation can balance these new requirements with traditional business models. “Today’s insurance market is no longer driven by a one size [...]
Robo-advisors have come a long way since their launch more than a decade ago. Providing financial advice or online investment management with minimum human intervention, people have become more open to them in today’s digital environment. Stuart Blyth, director at SilverBridge, looks at their potential in life insurance. “The acceptance of these advisors can in [...]
African insurance providers who adopt a digital mindset can leverage innovative technologies to develop new business models and services that position them for growth. Kelly Preston, data analytics manager at SilverBridge, discusses the potential of the continent. “According to Deloitte, South Africa accounts for more than 80 percent of Africa’s total gross insurance premiums. So, [...]