With our Digital Solutions, you can

  • Remove manual, paper based application processes that are a time consuming experience and is cumbersome.
  • Minimise errors on application forms or help prevent missing critical information which prevents the application from being accepted.
  • Improve customer service through effective communication during the onboarding process.
  • Introduce mobile money payments at point of application, reducing risk of non-payment.
  • Reduce the cost of onboarding new customer dramatically.

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Features:

  • Digital onboarding solution
  • Offline capability
  • Customer identity verification through digital signature and OTP (One Time Pins)
  • Integrates with any administration solution, ability to STP (Straight Through Process) new business
  • Supporting documents upload capability along with completed application
  • Automated policy creation on administration system
  • Workflow process supports onboarding and underwriting process for insurers
  • Real time communication to customer and agent via SMS and email
  • Agents can view all applications processed and in progress.
  • Data validation on digital forms
  • Integration to mobile money providers

Benefits:

  • Removes paper applications and automates onboarding of new business.
  • Dramatically reduces the time taken to onboard new customers
  • Provides customers and intermediaries with better service from the insurer.
  • Eliminates double capture of information by agent and administrative staff.
  • New business applications can be tracked from point of customer engagement through to acceptance by life insurer.
  • Underwriting decisions can be made quickly to prevent delays in onboarding.
  • Quality of data improves significantly.
  • First premiums for applications can be collected immediately.
  • Allow agents in field to sell policies without need for connectivity.

Some of Digital Solutions mechanisms:

E-Forms:

Digital application forms with offline capability and digital signatures to empower your distribution network.

E-Scans:

A scanning solution for current documentation including indexing, workflow and attachment into your administration system.

 The solution also includes the scanning and indexing of historic documentation.